Nonprofit Consumer Services Software
Serenic CommunityCare

CommunityCare is Serenic Software's consumer services system for human services organizations.

Human services organizations must store and access highly personal information about consumers while respecting privacy regulations, recoup costs of services, and report to the board and funding sources about impact and outcomes.

Human services organizations must store and access highly personal information about consumers while respecting privacy regulations, recoup costs of services, and report to the board and funding sources about impact and outcomes. CommunityCare offers a single repository for consumer information, consumer services provided, and related billing and financial information. Community Care is seamlessly-integrated with the rest of the Serenic Navigator system, delivering a single, consistent system that provides for effective control and accountability.

Functionality:

• Maintain detailed consumer information and documents
• Adhere to HIPAA to privacy restrictions
• Control access to consumer data with field-level security
• Track funding sources, contracts, service agreements, and rates
• Track staff information, credentials, and roles
• Track services, activities, care tasks, and service rates
• Track residence information for residential services
• Flexibly define units of service and service unit thresholds/limits
• Track service authorizations, approvals, allowances
• Record consumer services provided
• Report on the services provided to consumers
• Automatically invoice funders for services provided to consumers
• Transfer open balances to secondary funding sources
• Integrated support for workshops and consumer work programs
• Record consumer time worked and/or units produced
• Bill outside customers for services provided by consumers
• Calculate consumer payment for work activities

CommunityCare offers far more than robust consumer services accounting. Because CommunityCare and Serenic Navigator are built on the Microsoft Dynamics NAV platform, the solution fully leverages Dynamics NAV's ERP functionality. This means that CommunityCare and Serenic Navigator  also provide integrated functionality to support the inventory control, assembly and light manufacturing, and job cost  accounting functions associated with consumer workshops and work programs.

Want to see Serenic Navigator for Microsoft Dynamics NAV in Action? Contact us today!